Privacy Policy

This Privacy Policy explains how Golden Valley Heating & Air collects, uses, shares, and protects personal information obtained through this website, phone calls, forms, online advertising, and related service-request channels.

Information we collect

We collect information you provide, such as your name, phone number, email address, ZIP code, home-comfort concern, and communication preferences. We may also collect technical information automatically, including device, browser, general location, page interactions, and referral information when you use the website.

How we use information

We use personal information to respond to service and estimate requests, arrange follow-up, confirm availability, improve our website and services, protect the site from misuse, and meet legal or operational requirements. We may use consented phone or text communications to provide appointment, service, estimate, and marketing updates as described at the point of collection.

How we share information

We may share information with employees, service providers, CRM and communications platforms, analytics providers where you permit analytics, and contractors or business partners involved in fulfilling the request. We do not sell personal information for money. If a request is submitted through a Facebook or other advertising lead form, Golden Valley Heating & Air and its authorized service and communications partners may receive and use the information to respond to the request.

Text message communications

Where you opt in, we keep a record of the consent language version, source page, and time of consent. You may opt out of text messages by replying STOP. Reply HELP for help. Consent is not a condition of purchase. See the complete SMS Terms.

Cookies and analytics

Essential storage supports website functionality. Analytics scripts are not activated until you choose “Accept analytics” in the cookie banner. You can choose “Essential only” and can later reset browser storage to see the choice again. See the Cookie Policy for details.

Your privacy choices

You may ask about the personal information we hold about you or request correction or deletion where applicable by calling (559) 872-0560 or mailing a written request to Golden Valley Heating & Air, 22686 Road 19 1/2, Chowchilla, CA 93610. We may need to verify your identity before acting on a request.

Security and retention

We use reasonable administrative, technical, and organizational measures to protect information. No online transmission or storage method is completely secure. We keep information for as long as reasonably needed for the purpose described here, including service, communication, legal, and recordkeeping needs.

Changes to this policy

We may update this policy when our practices, technologies, or legal requirements change. The effective date at the top identifies the latest version.